1. Where these guidelines apply
These guidelines apply to LimePin community pages, noticeboards, reviews, messages, comments, groups, events, jobs, business interactions and other areas where users can contribute content or communicate with one another.
Additional rules may apply to Dating, Auctions and other specialist features. Where there is a conflict, the more specific rule for that service will also apply.
2. Treat people with respect
Disagreement is allowed. Abuse is not. LimePin is intended to help people participate in local life without being intimidated, targeted or humiliated.
- No threats, harassment, stalking or repeated unwanted contact.
- No hateful or dehumanising content aimed at protected characteristics.
- No bullying, sexual harassment or deliberately humiliating content.
- Do not publish another person’s private information without a legitimate reason or permission.
3. Be genuine and accurate
Do not deliberately mislead other users about who you are, what you are selling, a business you represent, an event, job, offer or local situation. Mistakes can happen; deliberate deception is different.
- Do not impersonate another person, organisation or business.
- Do not create fake reviews, fake recommendations or coordinated rating manipulation.
- Do not post fabricated emergencies, false accusations or knowingly misleading local warnings.
- Correct material errors when you become aware of them.
4. Businesses, reviews and recommendations
Businesses may promote legitimate services through the features LimePin provides, but should not spam community spaces or disguise advertising as independent recommendations.
Reviews should reflect a genuine experience. Businesses must not pressure users to post misleading reviews, reward only positive reviews, or attack reviewers for raising a genuine concern.
5. Scams, unsafe activity and prohibited content
Do not use LimePin to facilitate fraud, theft, illegal activity or conduct that creates an unreasonable risk to another person.
- No requests for passwords, security codes or banking credentials.
- No deceptive investment, romance, payment or advance-fee schemes.
- No sale or promotion of unlawful goods or services.
- No malicious links, malware, credential harvesting or attempts to compromise accounts.
6. Images, copyright and privacy
Only upload photos, logos, videos, documents or other material that you are entitled to use. Content should not expose private individuals unnecessarily, particularly children or vulnerable people.
If someone reasonably asks for private personal information or an image of them to be removed, LimePin may review the circumstances and take action where appropriate.
7. Support and sensitive conversations
LimePin includes spaces connected with wellbeing and LimePin Listen. Treat people discussing grief, mental health, relationship breakdown or other sensitive issues with additional care. Do not exploit vulnerability, encourage self-harm, or present unqualified advice as guaranteed medical treatment.
LimePin Listen is AI emotional support, not an emergency or medical service. In an immediate danger situation, users should contact emergency services or seek help from someone nearby.
8. Dating and Auctions
Dating interactions must remain consensual and are subject to the Dating Safety guidance. Auction listings and transactions are subject to the Auction Terms.
Community features must not be used to bypass safety restrictions, moderation or transaction rules that apply elsewhere on LimePin.
9. Reporting and moderation
Use LimePin’s report tools where available if content or behaviour appears to break these guidelines. Reports should be made in good faith and should not be used to harass someone you simply disagree with.
LimePin may review reports, contact affected users, hide or remove content, limit features, suspend accounts or preserve relevant information where reasonably required for safety, fraud prevention, legal compliance or dispute handling.
10. Repeated or serious breaches
A minor first issue may sometimes be resolved with a warning or correction. Serious threats, fraud, exploitation, deliberate evasion or repeated misconduct may result in immediate restrictions or removal from LimePin.
We may update these guidelines as the community and LimePin features develop.