1. Who this policy covers
This policy applies when you use LimePin websites, accounts, business listings, local discovery, community features, jobs, events, Auctions, Dating and LimePin Listen.
LimePin determines how personal information handled directly by the platform is used. Some connected services, such as payment providers or external websites, may process information under their own privacy terms.
2. Information we may collect
The information we hold depends on how you use LimePin. A visitor browsing local pages will provide far less information than a registered member, business owner, auction seller or Dating user.
- Account details such as name, email address, sign-in information and account type.
- Business information such as business name, address, service area, contact details, profile content, verification information and subscription status.
- Content you choose to submit, including listings, photos, messages, reviews, notices, event information, job posts and support requests.
- Dating profile information that you choose to provide, together with interactions needed to operate Dating safely.
- Technical and usage information such as device type, browser, approximate location, searches, page activity, security events and cookie choices.
- Transaction references and billing status received from payment providers. LimePin should not store full card details where a payment provider processes them directly.
3. How we use information
We use information where it is necessary to provide the service you request, to run and secure LimePin, to comply with legal obligations, or where we have a legitimate business reason that does not override your rights. Where consent is required, we will ask for it.
- Create and manage accounts and profiles.
- Show relevant local businesses, jobs, events, community content, Auctions and other area-based results.
- Operate messaging, support, moderation, verification and fraud-prevention features.
- Provide paid memberships, advertising, featured listings and other purchased services.
- Understand how LimePin is used and improve reliability, performance and relevance.
- Send service messages and, where permitted, optional marketing communications.
4. Public and private information
Some LimePin information is intended to be public. For example, a business may choose to publish its name, address, service area, photos and contact details. Other information, including account security information and private messages, is not intended for public display.
Dating information is not automatically treated as business profile information. LimePin should avoid exposing a Dating user’s exact home address or other private account data merely because the same person also operates a business account.
5. Payments and service providers
LimePin may use specialist providers for hosting, database services, authentication, email, analytics, payments, mapping, fraud prevention and other infrastructure. These providers should receive only the information reasonably needed to perform their service.
Where a third-party payment provider processes a transaction, its own privacy information will also apply. LimePin may receive transaction status, subscription status, payment references and limited customer information needed to administer the purchase.
7. Sharing and disclosure
We do not need to sell personal information in order to operate LimePin. Information may be disclosed where you ask us to share it, where it is necessary to provide a service, where another user is the intended recipient, or where disclosure is required to protect users, enforce our terms or comply with law.
- Service providers acting on LimePin’s instructions.
- Other users where your use of a feature requires interaction with them.
- Professional advisers, insurers, regulators, law enforcement or courts where reasonably required.
- A purchaser or successor if the LimePin business is reorganised or transferred, subject to appropriate safeguards.
8. Retention and security
We aim to keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including account administration, safety, dispute handling, accounting and legal obligations.
LimePin uses technical and organisational safeguards appropriate to the service, but no online service can promise absolute security. Users should protect passwords, devices and sign-in links and should report suspected account misuse promptly.
9. Your data rights
Depending on the circumstances and applicable UK data-protection law, you may have rights to obtain a copy of your personal data, correct inaccurate information, object to or restrict certain processing, request deletion, withdraw consent and request transfer of certain information.
Some requests may be limited where information must be retained for legal, fraud-prevention, safety or dispute reasons. You can contact LimePin through the Contact page to make a privacy request or raise a concern.
10. Children and age-restricted services
LimePin Dating is intended only for adults aged 18 or over. Other LimePin areas may be accessible to a wider audience, but users must not misuse the platform to collect information about children or place minors at risk.
Where a service has a specific age requirement, that requirement forms part of the applicable terms for that service.
11. Changes to this policy
We may update this policy as LimePin features, suppliers or legal requirements change. Material changes should be clearly dated and, where appropriate, brought to registered users’ attention.